Frequently Asked Questions
Everything you need to know about your skincare journey with The INKEY List.
How do I know which products are right for my skin type?
We recommend using our Recipe Builder tool on the website or contacting our askINKEY team for a personalized skincare routine tailored to your specific concerns.
Are your products cruelty-free and vegan?
Yes, The INKEY List is a cruelty-free brand. The majority of our products are also vegan; please check the specific product page for the vegan symbol.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the US and UK. International shipping times vary by location and will be calculated at checkout.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and lightly used or unused.
Can I use multiple active ingredients together?
While many actives can be layered, we suggest introducing new products one at a time. Avoid mixing strong acids with Retinol in the same routine to prevent irritation.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking link to monitor your delivery progress in real-time.